Change of Mind

We do not offer refunds for change of mind on alcohol products.

Faulty, Damaged or Incorrect Items

If a product is faulty, damaged or incorrect, please contact us within 7 days of delivery with your order details and photographs so that we can assess and resolve the issue.

Breakages in Transit

Please notify us as soon as possible if goods arrive broken or damaged. We will liaise with the carrier and organize a suitable resolution.

Returns

Where a return is required, products should normally be unopened and in their original packaging unless otherwise required by Australian Consumer Law.

Refund Method

Approved refunds will be processed back to the original method of payment.

Incorrect Delivery Details

We are not responsible for incorrect addresses provided by the customer. Redelivery fees may apply.

Age Verification Failure

If delivery cannot be completed because acceptable ID cannot be produced or the recipient appears intoxicated, shipping fees may not be refunded.